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ASUS Support Home Location : Forum > Eee Family > Eee PC 1005HA  
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  Topic : [Problem]Windows 7 Rescue / Install Disc New Topic
Thor
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From: United States
Posted:11/5/2009 8:59:00 AM # 1
I might be a bit clueless, but hopefully you can help. I just got my 1005ha-pu17. It has windows 7 installed. I want to re-install Windows 7, but can't figure out how. I went to make a rescue disk, but everytime I start that program it says Microsoft Windows Repair Disc has stopped working. It offers to check for an online solution, close or debug the program. None of which work. So, how do I make a rescue disk? Is there a place I can download and make a DVD of Windows 7 starter? P.S. I do have a USB external CD/DVD drive connected, and it can see it just fine. Thoughts or suggestions?

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DrZ
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From: United States
Posted:11/5/2009 9:20:00 PM # 2

Quote:
Author: Thor Posted: 11/5/2009 8:59:00 AM

I might be a bit clueless, but hopefully you can help. I just got my 1005ha-pu17. It has windows 7 installed. I want to re-install Windows 7, but can't figure out how. I went to make a rescue disk, but everytime I start that program it says Microsoft Windows Repair Disc has stopped working. It offers to check for an online solution, close or debug the program. None of which work. So, how do I make a rescue disk? Is there a place I can download and make a DVD of Windows 7 starter? P.S. I do have a USB external CD/DVD drive connected, and it can see it just fine. Thoughts or suggestions?

Thor,
Take a look at what you received with your machine.  Was there something called a support disk?  If so, that has your rescue disk built into it.  I have not seen any of the machine that are delivered with Win 7 installed on it...so I can't be sure. 

Read through your users manual and see what it says concerning restoring or recovering your machine.  Then, please come back and let me know.  Others will be asking this question and I would like to have the information.

Best Regards,
DrZ

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Old Guy. EPc 1201N (Win 7, 4gB RAM). Panasonic toughbook with Windoze XP Pro and Suse Linux. Hand built Power machine with Quad core, 16gB memory, 2TB hard drive, Dual 1gB video Cards, Running XpPro and Unix. Research Engineer with close to 40 yrs experience working on and with computers....guess that makes me an old geek and if not a geek.... just cussed old!
bgp
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From: United Kingdom
Posted:11/25/2009 1:02:00 PM # 3
I just received my EB1501 today (from CCL Computers). It comes with no repair disc or any other disc of any kind. I am experiencing exactly the same problem when I try to create a system repair disc - it crashes with the same message and the debugging solutions offered go nowhere. I have tried before and after a series of recommended Windows Updates. It crashed before and it crashes after. Windows 7 is now fully up-to-date, as far as automatic updates are concerned, and still the repair disc creation utility crashes reliably. Without a disc included or home-made, any damage to the OS may be irretrievable.

(a) Any ideas why this is borked?

(b) Why oh why don't Asus include a system repair disc? It would cost pennies and take up minimal space. Did they assume that Windows 7 would "just work" and anyone receiving an EEE Box will automatically know to create a repair disc? If so, that's lazy, ignorant and irrational. You plan for the worst case, not rely on the best.

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GregB
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Posted:12/9/2009 11:05:00 PM # 4

I am experiencing this same issue. The first time through, it looks like it's going to go (i.e., it seems to be surveying the  machine and building the driver packages). Then the fateful message.

Also a 1005HA where I received it with XP and immediately installed XP Home Premium.  7 runs great, by the way, and ASUS has done a fine job of making all the drivers and utilities available. I did do a 2Gb memory upgrade; Aero is enabled and fine.

I also have a Lenovo Ideapad S10-2 running Windows 7. No problem with creating the recovery disc there. And the S10-2 recovery disc works for the ASUS, so I'm okay for now. Yes, I tested it all the way through the full recovery from an image. No prob.

So it would appear that this is a hardware-specific problem. Hopefully ASUS will come
up with a solution.

In the mean time, find a friend with a similar netbook and make a copy of their 32-bit
Windows 7 rescue CD.

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Makro
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From: Sweden
Posted:12/10/2009 8:42:00 PM # 5
It seems like one of the pre-installed programs may be causing the problem, at least for EB1501. Uninstalling that software might solve the problem also for 1005HA.

Discussed here:
http://vip.asus.com/forum/view.aspx?id=20091204201736484&board_id=20&model=EB1501&page=1&SLanguage=en-us

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GregB
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Posted:12/13/2009 2:42:00 AM # 6
Okay, guys, here's the fix, straight from the ASUS support staff.  I tried it and it works. The latest version of the Web Storage utility is on the ASIS web site. Don't forget to uninstall the old version first.

Thank you Steven Shao! I've probably bought a hundred PCs and even more components over the years; it's a breath of fresh air to have service like this.

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

For your problem, please update Asus WebStorage Utility to the Version 2.0.36 to fix this problem.
Here is the download site for your reference.
http://support.asus.com/download/download.aspx?model=Eee%20PC%201005HA&f_name=WebStorage-V2_0_36_1260.zip&f_type=14&os=29
Please be noticed before you install the new utility, you need to remove the old one from the Control Panel.

For more information feel free to refer to our self-help pages by clicking the links below:
Troubleshooting - http://support.asus.com/troubleshooting/troubleshooting.aspx?SLanguage=en-us
FAQ - http://support.asus.com/faq/faq.aspx?SLanguage=en-us
Live Support – http://asuswiki.asus.com/usaSupport/index.php?title=Main_Page

If you continue to experience issues in the future, please do not hesitate to contact us.

Best Regards,

Steven

ASUS Customer Service

If you have any suggestions or feedback about our technical support service, please e-mail to Manager_TMSS@asus.com. We will then arrange for a specialist to work with you regarding your issue. Your suggestions and feedback are appreciated and allow us to provide better service.



[Problem Description]
Please review the thread at

http://vip.asus.com/forum/view.aspx?id=20091105070951843&SLanguage=en-
us&page=1&board_id=20&model=Eee%20PC%201005HA

It appears that it's a pretty consistent problem with the 1005H and Windows 7, one that
doesn't arise on similar chipset netbooks from Lenovo.

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Simmons
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From: United States
Posted:10/19/2010 5:05:00 AM # 7
I have the support disk but it won't boot to install the OS..any ideas? Jim

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