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ASUS Support Home Location : Forum > Graphic Card > EAH4870X2 Series  
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  Topic : [Sharing]Look at this when troubleshooting 4870x2 New Topic
FragTamer
Member
Posts : 14
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Tech Points : 2
From: Australia
Posted:11/26/2010 12:42:00 PM # 21
It would have been easier for everyone to replace the card with a new one or offer you an upgrade if your product is EOL. Good will and reputation should be any company's goal. Sending back a card with faults still is unacceptable and their RA department needs to be more vigilant.

Keep us posted.

One thing that comes to mind, I'd check the PCIe port for terminal damage, even test the card in another computer as well just to be sure. It's possible your Northbridge may be damaged too, which is why you need to test in another PC. Just putting some thoughts out there.

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johnniedoo
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From: United States
Posted:12/17/2010 9:33:00 PM # 22
It bothers me to see this kind of thing happening.  I still have a single 4870 in an asus m4a79xtd board with no problems in the year plus of its life.  I do have 2 asus rma experiences , one with the brand new , over priced eah 5870v2 the week it was relased.  After about a month , 40days it quit one dvi port was dead as a doornail. it was past the vendors 30days , but within 10days from my first call to them, i had a new one sent to me with a prepaid ups bar coded label for me to return the original. They gave me 2 weeks or 30 days or they would charge my visa.
I have another m4a79xtd evo board i had shorted out with a bad fan lead that was hot, my fault and admitted it was totally my fault. It was my first rma and hadnt expected any favors so i bought another duplicate which i knew new egg would have back to me in  a day or 2. I did send my damaged board back to asus with the bar code off the box and , i was amazed, they didnt charge me anything at all , paid for the ups in that case too and had my original board replaced and back to me in 10 days under the 3 year warranty. so now i have 2 because i didnt think i would be getting any help and i needed a board fast and i didnt expect any action in less than a month, minimum.
  This is only dealing with the rma policies i had to deal with between asus NA and new egg usa. I realize it is no guarantee it will happen to any other deals , or for me , ever again.
It is an example of how they can do things , how they warranty they will deal with things and I , jaded as i have become, never expected to happen.  It would be great if they could manage to do that every time. The costs of products is surely high enough. That 5870 was way out there and hopefully will never get that expensive for what it was again. For  a few months of pretty good performance, out paced in months and had to take a huge cost cut in about a year.

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CoolerMaster HAF922 Phenom II 965BE(125W)current oc to 3.84Ghz & Xigmatek HDT S1283 120x38 UltraKaze 3k M4A79XTD EVO-2003bios or current, x2-Samsung F3 750GB 3.0G sata 7200 - Asus HD5870-1Gig ATI/CCC 10.11 or current drivers. PSU-Thermaltake XT 750 8Gig DDR3-1600 CL9 (pc 12,800) G-Skill (set in BIOS manually) 1T Cavalry eSata ext drive Optical Drives:SATA Internal: HP1270 24xSuperMulti / LiteOn S208 8X BD Player combo burner External: eSATA II LiteOn 22X HAS422 WIFI via :: Alpha 1000mW. #2(CM II Advance: Gig 890FXA UD5, Phenom II Thuban 1090T @ 3,9Ghz, Gskill DDR3 1600 Ripjaws 8-7-8-23, Asus 5870 v2; Antec TruePower 750TX,CM Hyper212 r2/DeltaAir.ODD:LGBD multi drive/HP24super combo)
John
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From: United Kingdom
Posted:12/19/2010 10:22:00 AM # 23
The 48xx series is an interesting card, Funnily enough I'm to be writing an article on cooling and the benefits on these cards I'm to be tearing one apart and adding IC Perihelion; http://www.innovationcooling.com/ICPerihelion.htm Which I'm looking forward to knowing how much of a difference the thermal compound application will make on this series of cards. Personally I have never had any issues with this card but I beleive the important factor is airflow... I'll find out soon enough, and keep you posted on the outcome!

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jin
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From: UKR
Posted:11/3/2011 11:08:00 AM # 24
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Aladdin
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From: Czech Republic
Posted:12/11/2011 12:23:00 AM # 25
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Aladdin
Posts : 2
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From: Czech Republic
Posted:12/11/2011 12:23:00 AM # 26
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pest
Posts : 1
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Tech Points : 0
From: India
Posted:12/24/2011 4:35:00 PM # 27
Useful if you are building/thinking of new graphic cards. Anand Tech wrote an article about the 4870x2 in a single mode consumes 450W under.




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VAUDIR.COMPUTADORES
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Posts : 15
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From: BRA
Posted:8/14/2012 12:47:00 AM # 28
good explanation

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