ASUSTeK Computer Inc.-Forum- CS5110 is bad product

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Posted: 10/9/2009 8:51:00 PM

I bought ASUS Essentio CS5110 since 2009-07-18 from Xujiahui, Shanghai. At the first month i didn't spend time to use this computer because I have to go back to Thailand for 2 weeks and after came back to work in Shanghai, I found sometime computer just restart itself because the VGA Card's temperature is higher than 100 C that I figure out by install Software Hardware Monitor . I call service center of Summit company where I bought this product from them. He sent junior engineer to fix this problem by replace a new VGA card. It's so funny that I have to told this guy how to open the Desktop's case. By the way after he replace the new one that it still not solved the problem. Then he let me call to Asus Service Center. Another 2 days the Technician from Asus come to fix the same problem but it's still unsolving. Then he took my computer back to the service center. It's pass 2 weeks then I got the answer from them that they told me 'All of Asus Essentio CS5110 has the same problem with Highest temperature of VGA Card' and all inside staff know this problem. After here this answered, I feel this problem should be responsible by ASUS designer because there do mistake. Then I have to contact to their customer service again because the service center is not take any action for me to solve or change to other model. Then I have to wait another month because service center said 'We have to send this case to some authorized person'. Until now 2 months passed I got the final answered from them by 'Nothing' They let me use the old one and don't take any action to solve this product. Now I try to inform this case to 'China Government Customer Complaint', It might be help or not help me but at least ASUS should take some responsibility for me because of their product is bad quality.

I made the mistake of buying a CS5111 and ASUS will not take any responsibility for this piss poor product. I am going to make them pay through legal action. THey refuse to replace the defective units with new ones. They simply send more defective units until the warranty runs out. Shanelle Randisi of ASUS is make up stories and lies to avoid honoring the warranty. SHe will tell customers that there is nothing wrong with the unit and return it wiithout repairs or replacement. It is stealing to take customers' money and not provide an good product. THey will get what they deserve. I will see to it.