RMA Submittal Form (USA or Canada Customers ONLY)
Dear Valued Customer,
     The serial number will be 10 or 12 digits long, with no spaces, dashes and will not begin with zeros. Depending on the product the 3rd digit letter may vary: M, N, O, Z, C, X, P, D, V, S, E, L, A, I. You may need to remove product in order to see the serial number.
Possible Locations:
  • Top of purple parallel port
  • Side of PCI slots
  • Side of brown CNR slot
  • Backside of product
  • Power connector
Examples: 42ZG0T1234 or 6AMACA123456

If you have multiple products to RMA, please include under description. Please be sure to include model, serial number and problem description. Each RMA number can have up to 20 products.

Thank you,

ASUS Customer Service Dept.
Contact Information( Items marked with "*" are required for application)
*Full Name  
*Email :  
*Telephone :
(Format XXX-XXX-XXXX)
*Alternate Telephone :
(Format XXX-XXX-XXXX)
Company Name :
(If shipping to a business location)
*Street Address:
*City :
*Province / State:
*Postal Code:
*Country :  
Product Information
  *Product Type :  
  *Model Name :   
*Product Serial Number : Where to find ASUS serial number to RMA? 
  Purchase Date : YearMonthDay
Did you talk to our support team ? If yes, please provide case number.
  Case Number :
*Brief Description