ASUS offering refund services for notebook product affected by the Intel® Sandy Bridge issue 

Intel® on January 31, 2011 announced the detection of a design error in the new Sandy Bridge-based Intel® 6 Series support chip, also known as Cougar Point. The shipment of existing Sandy Bridge products has been suspended by Intel®, and the production of an updated support chip has commenced. The design error affects only the support chip, and not 2nd generation Intel® Core™ processors such as the i5 and i7. In order to guarantee the quality provided to our customers, we’re voluntarily offering refund services for notebook product.

Notebook refund service period:
Customers may make sales return claims within two (2) months of the invoice purchase date
ASUS is also offering a special verification tool that allows users to quickly check whether their Notebook is affected by this issue.

Affected notebook models:
G73SW

N43SL

N43SN

N53SN

N53SV

N73SV


Serial number verification tool:

Serial number(Where to find my serial number):Please note that the letters “O” and the different number “0”
 
How can I resolve this issue?
‧ We’re committed to deliver the best quality products and outstanding customer service to all our valued customers. As such, notebook users affected by this issue are offered a full refund option. This refund procedure is best achieved through your product’s place of purchase.
‧ Contact your local ASUS service hotline for additional information and assistance.

Hotlines by country and region
Location Hotline Number Service Hour
Asia Australia 1300-2787-88 09:00-18:00 Mon. ~ Fri
New Zealand 0800-278-788 09:00-18:00 Mon. ~ Fri
Japan  0800-123-2787 09:00~18:00 Mon.~Fri. ; 9:00~17:00 Sat.
047-390-5630
Korea +82-2-1566-6868 09:30-17:00 Mon. ~ Fri
Thailand 662-401-1717 09:00-18:00 Mon. ~ Fri
001-800-852-5201
Singapore +65 66221766 11:00-19:00 Mon. ~ Fri
+65-6720-3835(Check Repair Detail Status Only) 11:00-19:00 Mon. ~ Fri; 11:00-13:00 Sat.
Malaysia +603-6279-5077 10:00-19:00 Mon. ~ Fri
+603 2148 0827 (Check Repair Detail Status Only)
Philippines Toll Free:180014410573 09:00-17:00 Mon. ~ Fri
Local No:+632 636 8504
India 1800-2090-365 09:00-20:00 Mon.~ Fri. ; 09:00-17:00 Sat.
India(WL/NW) 09:00-18:00 Mon.~ Fri. ; 09:00-17:00 Sat.
Indonesia +6221 612 2825 09:30-17:00 Mon. ~ Fri
Vietnam 1900 55 55 81 08:00-17:30 Mon.~Sat. / break time: 12:00 ~ 13:30
Taiwan 0800093456
China 400-600-6655;800-820-6655
Hong Kong (852)3626 9999 10:30-18:30 Mon.~Fri. ; 09:30-12:30 Sat.
Macau (853) 2821 6363 14:30~18:30 Mon.~Fri. ; 09:30~12:30 Sat.
Europe Cyprus 80095363 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
France 01.70.94 94.00 09:00-18:00 Mon. ~ Fri
Germany 01805 010920 09:00-18:00 Mon. ~ Fri
Hungary +3615054561 08:00-17:00 Mon. ~ Fri
Italy 199 400 089 (Asus Italia); 800122791 (Asus Telecom); 022023101 (Asus Commerciale); 09416785411 (Asus Point); 09416785511)Asus Retail 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
Greece 0080044140244 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
Austria 0043-820240513 09:00-18:00 Mon. ~ Fri
Netherlands / Luxembourg 0031-591-570290 09:00-17:00 Mon. ~ Fri
Belgium 0032-78150231 09:00-17:00 Mon. ~ Fri
Norway 0047-2316-2682 09:00-17:00 Mon. ~ Fri
Sweden 0046-8587-69407 09:00-17:00 Mon. ~ Fri
Finland 00358-9693-79690 10:00-18:00 Mon. ~ Fri
Denmark 0045-3832-2943 09:00-17:00 Mon. ~ Fri
Poland 004822 571 8040 08:30-17:30 Mon. ~ Fri
004822 571 8033 08:00-17:00 Mon. ~ Fri
Spain 0034-902 88 96 88 09:00-18:00 Mon. ~ Fri
Portugal 00351-707 500 310 09:00-18:00 Mon. ~ Fri
Slovak Republic 00421 232 162 621 08:00-17:00 Mon. ~ Fri
Czech Republic 00420 596 766 888 08:00-17:00 Mon. ~ Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon. ~ Fri
Switzerland-French 0041-848111014 09:00-17:45 Mon. ~ Fri
Switzerland-Italian 0041-848111012 09:00-13:00 ; 14:00-18:00 Mon. ~ Fri
United Kingdom 0044(0)870 1208 340 09:00-17:00 Mon. ~ Fri.
Ireland 0035 31890719918 09:00-17:00 Mon. ~ Fri.
Russia +8-800-100-ASUS, +7-495-231-1999 09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
Ukraine 0038-044-5457727 09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
America Canada 1-866-625-9873
USA
Brazil 4003-0988/0800 880 0988 09:00-18:00 Mon. ~ Fri.(except Holidays)
Middle East + Africa Saudi Arabia 800-121-2787 09:00-18:00 Sat. ~ Wed.
UAE +971-4-2958941   09:00-18:00 Sun. ~ Thu.
Turkey +90-216-524-3000 09:00-18:00 Mon. ~ Fri.
South Africa +27-11-783-5450 09:00-17:00 Mon. ~ Fri.