ASUS offering replacement and warranty services for Motherboard product affected by the Intel® Sandy Bridge issue 

Intel® on January 31, 2011 announced the detection of a design error in the new Sandy Bridge-based Intel® 6 Series support chip, also known as Cougar Point. The shipment of existing Sandy Bridge products has been suspended by Intel®, and the production of an updated support chip has commenced. The design error affects only the support chip, and not 2nd generation Intel® Core™ processors such as the i5 and i7. In order to ensure the safety and satisfaction of our customers, ASUS is voluntarily providing replacement services for motherboard product affected by this issue.

Motherboard and workstation motherboard replacement service period:
All customers who already own any ASUS product affected by the design error identified by Intel® can have it replaced free of charge between 2011/03/01 and 2011/06/30. Depending on shipping situation of the region, the replacement period will be slightly different. Thank you for your understanding, support and cooperation, and we apologize for any inconvenience this may have caused you.
ASUS is also offering a special verification tool that allows users to quickly check whether their motherboard is affected by this issue.

Affected motherboard models:

 

IntelR P67 IntelR H67 IntelR Q67 IntelR C206

Motherboard

P8P67
P8P67 DELUXE
P8P67 EVO
P8P67 LE
P8P67 PRO
P8P67-M
P8P67-M PRO
SABERTOOTH P67

MAXIMUS IV EXTREME

P8H67
P8H67-M
P8H67-M EVO
P8H67-M PRO
P8H67-V
P8H67-I DELUXE
P8H67-M LE
P8H67-M LX

P8Q67-M DO

 

Workstation
Motherboard

P8P67 WS Revolution

 

 

P8B WS


Serial number verification tool:

Serial number(Where to find my serial number):
Please note that the letters “O” and the different number “0”
 
Please refer follow information to resolve this issue.
How is this issue going to be resolved?

ASUS is committed to delivering only the finest-quality products alongside outstanding service for all of our valued customers. We are offering free of charge product replacement to all motherboard users affected by this issue. You may contact ASUS directly for a replacement of your motherboard with a new or equivalent product. Your product warranty will be reset and re-activated at the time of replacement.

You may also contact the retail outlet where you purchased your affected motherboard directly to return the product.

At any time, please feel free to contact one of the below listed ASUS hotlines for full service information and assistance. Numbers are available in every region where ASUS products are officially sold.

Hotlines by country and region
Location Hotline Number Service Hour
Asia Australia 1300-2787-88 09:00-18:00 Mon. ~ Fri
New Zealand 0800-278-788 09:00-18:00 Mon. ~ Fri
Japan  0800-123-2787 09:00~18:00 Mon.~Fri. ; 9:00~17:00 Sat.
047-390-5630
Korea +82-2-1566-6868 09:30-17:00 Mon. ~ Fri
Thailand 662-401-1717 09:00-18:00 Mon. ~ Fri
001-800-852-5201
Singapore +65 66221766 11:00-19:00 Mon. ~ Fri
+65-6720-3835(Check Repair Detail Status Only) 11:00-19:00 Mon. ~ Fri; 11:00-13:00 Sat.
Malaysia +603-6279-5077 10:00-19:00 Mon. ~ Fri
+603 2148 0827 (Check Repair Detail Status Only)
Philippines Toll Free:180014410573 09:00-17:00 Mon. ~ Fri
Local No:+632 636 8504
India 1800-2090-365 09:00-20:00 Mon.~ Fri. ; 09:00-17:00 Sat.
India(WL/NW) 09:00-18:00 Mon.~ Fri. ; 09:00-17:00 Sat.
Indonesia +6221 612 2825 09:30-17:00 Mon. ~ Fri
Vietnam 1900 55 55 81 08:00-17:30 Mon.~Sat. / break time: 12:00 ~ 13:30
Taiwan 0800093456
China 400-600-6655;800-820-6655
Hong Kong (852)3626 9999 10:30-18:30 Mon.~Fri. ; 09:30-12:30 Sat.
Macau (853) 2821 6363 14:30~18:30 Mon.~Fri. ; 09:30~12:30 Sat.
Europe Cyprus 80095363 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
France 01.70.94 94.00 09:00-18:00 Mon. ~ Fri
Germany 01805 010923 10:00-17:00 Mon. ~ Fri
Hungary +3615054561 08:00-17:00 Mon. ~ Fri
Italy 199 400 089 (Asus Italia); 800122791 (Asus Telecom); 022023101 (Asus Commerciale); 09416785411 (Asus Point); 09416785511)Asus Retail 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
Greece 0080044140244 09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri
Austria 0043-820240513 09:00-18:00 Mon. ~ Fri
Netherlands / Luxembourg 0031-591-570290 09:00-17:00 Mon. ~ Fri
Belgium 0032-78150231 09:00-17:00 Mon. ~ Fri
Norway 0047-2316-2682 09:00-17:00 Mon. ~ Fri
Sweden 0046-8587-69407 09:00-17:00 Mon. ~ Fri
Finland 00358-9693-79690 10:00-18:00 Mon. ~ Fri
Denmark 0045-3832-2943 09:00-17:00 Mon. ~ Fri
Poland 004822 571 8040 08:30-17:30 Mon. ~ Fri
004822 571 8033 08:00-17:00 Mon. ~ Fri
Spain 0034-902 88 96 88 09:00-18:00 Mon. ~ Fri
Portugal 00351-707 500 310 09:00-18:00 Mon. ~ Fri
Slovak Republic 00421 232 162 621 08:00-17:00 Mon. ~ Fri
Czech Republic 00420 596 766 888 08:00-17:00 Mon. ~ Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon. ~ Fri
Switzerland-French 0041-848111014 09:00-17:45 Mon. ~ Fri
Switzerland-Italian 0041-848111012 09:00-13:00 ; 14:00-18:00 Mon. ~ Fri
United Kingdom 0044(0)870 1208 340 09:00-17:00 Mon. ~ Fri.
Ireland 0035 31890719918 09:00-17:00 Mon. ~ Fri.
Russia +8-800-100-ASUS, +7-495-231-1999 09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
Ukraine 0038-044-5457727 09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
America Canada 1-866-625-9873
USA
Brazil 4003-0988/0800 880 0988 09:00-18:00 Mon. ~ Fri.(except Holidays)
Middle East + Africa Saudi Arabia 800-121-2787 09:00-18:00 Sat. ~ Wed.
UAE +971-4-2958941   09:00-18:00 Sun. ~ Thu.
Turkey +90-216-524-3000 09:00-18:00 Mon. ~ Fri.
South Africa +27-11-783-5450 09:00-17:00 Mon. ~ Fri.